Workflows

Problem The Sequence Create/Edit modal is narrow and non-resizable, causing From channel names to be truncated with ellipsis, making it difficult to select the correct channel when many channels exist with similar names. Request Expand or make res...

Problem Team rules only apply to team inboxes. When an admin wants a rule to apply to both the team inbox and certain teammates' personal inboxes, they must create duplicate rules for each personal inbox. Request Allow admins to select which perso...

It would be nice to send a task to a client and have the dates due already populated using a variable within an email template. For example, "Please complete this by {{date.2 calendardays}}"

Request Configure business hours on a per-company basis, allowing different companies to operate with their own specific hours.

Problem Rules can update custom fields but not standard contact or account fields (phone, email, company, etc.). Request Add a rule action to update contact and account default fields in addition to custom fields.

Problem Automation rules can only be triggered within daily time windows, not for specific date/time ranges. This prevents automating PTO rules or temporarily activating team availability settings. Request Add support for date/time range condition...