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Better language detection

We use a library, this probably means looking for a better one\.
almost 3 years ago in Rule conditions 0 Backlog

Admins can create team vacation responders

Admins can specify when a team will be on vacation and define the dates and responder. This could be achieved by selecting certain teammates, or potentially an inbox setting.
8 months ago in Teammate availability 0 Backlog

Assign through rules even if assignee is Out Of Office

No description provided
almost 3 years ago in Assign 0 Backlog

Download Sequence info as csv

No description provided
almost 3 years ago in Outbound/Sequences 1 Backlog

Request to Increase Recipient Limit for Sequences

For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...
5 months ago in Outbound/Sequences 0 Backlog

Permission to manage teammate availability status

If a teammate forgets to mark themselves OOO, then it will disrupt the team's workflows and assignment rules. Today, only a company admin or teammate with 'Teammate - Invite/Manage' permission can change another user's OOO status. By adding a new ...

Custom fields for Channels

While custom fields are currently enabled on the Inbox level, having these fields enabled a step further on the Channel level – the actual email customers use for example – would allow you to dynamically insert phone numbers, names, and other impo...
about 1 year ago in Custom fields (smart rules) 0 Backlog

Auto-reply including conversation history

No description provided
almost 3 years ago in Auto-reply 0 Backlog

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.
about 3 years ago in Auto-reply 0 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
3 months ago in Insights / Workflows 0 Backlog