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Workflows

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Make Automatic Unassign when OOO Optional

Some users like using the snooze function. But we may have a bit of trouble if something is snoozed but reappears while the assigned person is Out of office status. Then the thread is unassigned and we can lose track of it. Not a big emergency but...
about 1 year ago in Assign 1 Backlog

Allow rules to "reply all"

Allow rules to reply all instead of replying to the sender.
almost 3 years ago in Auto-reply 0 Backlog

Better language detection

We use a library, this probably means looking for a better one\.
about 3 years ago in Rule conditions 0 Backlog

Assign through rules even if assignee is Out Of Office

No description provided
about 3 years ago in Assign 0 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
5 months ago in Insights / Workflows 0 Backlog

Admins can create team vacation responders

Admins can specify when a team will be on vacation and define the dates and responder. This could be achieved by selecting certain teammates, or potentially an inbox setting.
10 months ago in Teammate availability 0 Backlog

Download Sequence info as csv

No description provided
about 3 years ago in Outbound/Sequences 1 Backlog

Request to Increase Recipient Limit for Sequences

For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...
7 months ago in Outbound/Sequences 0 Backlog

Permission to manage teammate availability status

If a teammate forgets to mark themselves OOO, then it will disrupt the team's workflows and assignment rules. Today, only a company admin or teammate with 'Teammate - Invite/Manage' permission can change another user's OOO status. By adding a new ...
11 months ago in Increase granularity of admin permissions / Teammate availability 0 Backlog

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.
about 3 years ago in Auto-reply 1 Backlog