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Hide Archived Tags for Analytics/Rules Creation/Email Tagging

When tagging an email, searching through analytics, or creating rules it is useless to see the huge list of archived tags. The only location where we need to see the archived tags is in the search. This feature make it really hard to browse throug...
over 1 year ago in Analytics - filters - Tag / Insights / Workflows 0 Backlog

Preference for Assignee Title in Sender Line

After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...
over 2 years ago in Assign / Assigning 0 Backlog

Be able to set the "time passed since trigger" in a rule by days instead of only hours or minutes

I'd like to be able to automatically follow up with my customers shorly before their quote expires. Our quotes are vaild for 60 days so the current set up of following up withing hours isn't useful for me.
over 2 years ago in Rule conditions 0 Backlog

Delete comments made by a rule

Giving users the ability to delete a comment made by a rule. At the moment, only comment owners can remove these comments which means if they are posted by a Front rule, nobody can delete them. We want to give the opportunity for a company and/or ...
over 2 years ago in Workflows 0 Backlog

SLA rule counting only until first reply to conversation

Some customers have SLA only for the first message, we would need First Reply Time Goals specifically.
over 4 years ago in Advanced rule conditions and actions / SLA 1 Already available

Apply logic rules to CSAT in signatures - to prevent it appearing for certain domains

We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...
over 1 year ago in CSAT / Workflows 0 Backlog

Export Ruleset Table into CSV with Tag Name and Inbox Name

When you export a ruleset table as a CSV, instead of the inbox ID and tag ID being in the CSV file, show inbox name and tag name.
over 1 year ago in Other (workflows) 0 Backlog

Convert string to teammate group (using teammate group name)

No description provided
almost 2 years ago in Smart rules 0 Backlog

Analytics activity compared to active teammates

As an Team admin, in the team performance report I want to be able to view the messages received and compare this to my active Teammates. I want to do this so that I can staff accordingly and ensure the workload is covered. Right now, I have to sc...
almost 2 years ago in Existing metrics / Workforce management 0 Backlog

Sequence Email Address View extended

Currently, I cannot see more than about 19 characters of the To: emails when creating a Sequence. My organization has many emails that start the same which makes it difficult to select the correct To email for Sequences.
almost 2 years ago in Outbound/Sequences 0 Backlog