ADD A NEW IDEA

Workflows

Showing 122

Granular assignment limits

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"
almost 4 years ago in Load balancing 0 Backlog

Delete comments made by a rule

Giving users the ability to delete a comment made by a rule. At the moment, only comment owners can remove these comments which means if they are posted by a Front rule, nobody can delete them. We want to give the opportunity for a company and/or ...
almost 2 years ago in Workflows 0 Backlog

Export Ruleset Table into CSV with Tag Name and Inbox Name

When you export a ruleset table as a CSV, instead of the inbox ID and tag ID being in the CSV file, show inbox name and tag name.
about 1 year ago in Other (workflows) 0 Backlog

Sequence Email Address View extended

Currently, I cannot see more than about 19 characters of the To: emails when creating a Sequence. My organization has many emails that start the same which makes it difficult to select the correct To email for Sequences.
over 1 year ago in Outbound/Sequences 0 Backlog

Allow multiple tags to be added with the "Add tag action

This would allow a dynamic variable that is a list of tags to add multiple tags at once.
over 1 year ago in Workflows 0 Backlog

Required Tagging feature for personal email inboxes

We need to be able to see how many client facing emails are worked in an agents personal email box vs. personal/spam emails.
over 1 year ago in Other (workflows) / Triage - get to inbox 0 0 Backlog

Turn off rules, when vacation is set

Currenly, we have rules to autoreply to emails. When we are on annual leave and our vacation reponser is set, it still sends the 'rules', so they get our usual autoreponser, in addition to the vacation responser.
over 1 year ago in Workflows 1 Backlog

cc or sender rules based on account

As an administrator, I would like to set the following rule: If message received in any inbox AND to OR cc recipients are part of an accountassign message to account owner The reason is we have several vendors and internal notifications that go to...
over 1 year ago in Workflows 0 Backlog

Shared Inbox Company Rules

Would love to have the ability to generate company rules, such as SLAs, company wide but geared towards specific shared inboxes. The intention is to create uniformity in company based rules as opposed to individual shared inbox rules.
over 1 year ago in Workflows 0 Backlog

Sequence From Channel Selector Size

Currently the dimensions of the Sequence Edit and New Sequence modal/popup is very narrow and not resizable. When trying to select a From channel for sending, we cut of the ending with ... as a "there is more here" indicator. With dimensions avail...
over 1 year ago in Outbound/Sequences 0 Backlog