Workflows

Today you can "update conversation subject" in Front. It's great for internal visibility, but does not change the message subject.By being able to change the message subject you use when replying to a message you could for instance if the inbound ...

We would need to be able to test SLA rule on some conversations. Same as we can do with other rules set up. It will help to understand why one the condition set up does not work specially when you have lots of conditions and words.

Ability to choose the trigger: archive or move, but not both as is the case today.

There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...

Customize content of the Slack message when using the Send to Slack rule action.

We have rules that FWD to another email address, but you can't see that FWD in the sent items inbox.

Ability to set a looping logic for rules to process multiple items in a list. E.g. split an array to send an app request for each item in the array.

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.

Ability to snooze a conversation from macros.

Hello, I would like Macros to be able to SEND a message to a customer. This would help me, in 1 clic, do the following actions :- send the message - set status to "waiting"- snooze for X days