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Auto-reply including conversation history

No description provided
about 3 years ago in Auto-reply 0 Backlog

"Snooze conversation" rule action

Ability to snooze a conversation from rules.
about 3 years ago in Missing core rule actions 2 Backlog

Download Sequence info as csv

No description provided
about 3 years ago in Outbound/Sequences 1 Backlog

Forward conversation using a message template in rules

The "Forward conversation" action cannot use message template. It would be very helpful to support it.
about 3 years ago in "Create new conversation" actions 0 Backlog

Assign through rules even if assignee is Out Of Office

No description provided
about 3 years ago in Assign 0 Backlog

Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
about 3 years ago in Load balancing 0 Backlog

Granular assignment limits

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"
over 3 years ago in Load balancing 0 Backlog

Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels.
over 3 years ago in Auto-reply 0 Backlog

Log attachment in dropbox/drive/etc as a rule action

Add a 3rd party integration action "Log attachment in 3rd party system"
over 3 years ago in 3rd party 0 Backlog

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.
over 3 years ago in Auto-reply 1 Backlog