Insights

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Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...

7 months ago in Insights 0 Already available

6 VOTE

Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.

almost 2 years ago in CSAT - Customisation - Survey / CSAT - Customisation - survey - Link 0 Backlog

3 VOTE

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...

12 months ago in CSAT / Workflows 0 Backlog

1 VOTE

Include resolution time as an option for the Tags report

Right now we can see response times by tag in the Tags report, but we can't see resolution time directly in this report. This would be useful for better understanding the full scope of time it takes to resolve certain issue types, separate from ju...

4 months ago in Insights 0 Planned

1 VOTE

Automatic Refreshing of Analytics Page

We display our team Analytics on a large screen in our office. We would love this to auto refresh so that the information on display is always current

5 months ago in Insights 0 Backlog

2 VOTE

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...

10 months ago in AI / Insights 0 Backlog

9 VOTE

CSAT: NPS

Support NPS as a grading scale.

over 3 years ago in CSAT - Customisation - survey - scale 0 Backlog

4 VOTE

Add a "Select all" option in tag filters for Analytics

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.

over 1 year ago in Insights 1 Backlog

4 VOTE

Custom table in Analytics

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.

almost 2 years ago in Analytics - Widgets - Tables / Analytics Exporting Data 0 Backlog

3 VOTE

Improve the visibility of the names of Analytics views when multiple are pinned

No description provided

over 1 year ago in Insights 0 Backlog

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