Insights

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Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...

3 months ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

3 VOTE

API-triggered transitions for conversation stages

No description provided

10 months ago in Conversation Stages 1 Will not do

1 VOTE

Display more "oldest conversations" in the Live Dashboard

No description provided

3 months ago in Live dashboard 0 Backlog

4 VOTE

CSAT survey: Easier rules configuration options

It’s easy to create a rule to automatically send the survey per conversation, but it requires a more complex custom setup for more advanced configuration. For example with custom fields and custom smart rules to send a survey per contact and no mo...

about 1 year ago in CSAT - Customisation - Survey 0 Backlog

10 VOTE

Report on individual tags

No description provided

almost 3 years ago in Analytics - Breakdown - Tags 0 Backlog

11 VOTE

CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.

about 3 years ago in CSAT - journey 0 Backlog

6 VOTE

Option to stop automated responses from updating conversation timestamps

I am looking to request an option to prevent automated responses (such as templates that are sent by a rule after a period of no response) from updating the conversation timestamp so that we can accurately measure how long it has been since a conv...

over 1 year ago in Insights / P3 display 0 Backlog

2 VOTE

CSAT: Identify Submitter

We would like a way for Admins to be able to see who the response came from.

8 months ago in CSAT 0 Backlog

5 VOTE

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.

over 1 year ago in Analytics - Conversation origin and journey 0 Backlog

2 VOTE

Allow company name to be updated in CSAT survey URL

No description provided

8 months ago in CSAT - Customisation - survey - Link 0 Backlog

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