ADD A NEW IDEA

Insights

Showing 82

CSAT: hide comment

Hide comments from teammates (while still recording results).
over 3 years ago in CSAT - journey 1 Backlog

Sentiment detection to provide a sentiment score for conversations

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.
about 2 years ago in Core Product Experience / Insights 0 Backlog

Workload report: add 'Moved to inbox' metric

No description provided
2 months ago in Metrics 0 Backlog

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
5 months ago in CSAT metrics and reporting 0 Backlog

Workload report: add 'New workload' and 'Closed workload' metrics

No description provided
5 months ago in Metrics 0 Backlog

CSAT analytics table by tag (issue type)

Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
over 1 year ago in CSAT metrics and reporting 0 Backlog

CSAT: Multiple language support

No description provided
over 3 years ago in CSAT - Customisation - general 1 Backlog

Track 'seen' receipts

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...
11 months ago in Insights 1 Will not do

Add internal discussions to Analytics

No description provided
about 4 years ago in Metrics by type 0 Backlog

API-triggered transitions for conversation stages

No description provided
10 months ago in Conversation Stages 1 Will not do