Insights

Showing 84

2 VOTE

CSAT: Identify Submitter

We would like a way for Admins to be able to see who the response came from.

9 months ago in CSAT 0 Backlog

2 VOTE

Allow company name to be updated in CSAT survey URL

No description provided

9 months ago in CSAT - Customisation - survey - Link 0 Backlog

5 VOTE

Display upcoming SLA breaches in the Live Dashboard

No description provided

9 months ago in Insights 0 Backlog

1 VOTE

Automatic Refreshing of Analytics Page

We display our team Analytics on a large screen in our office. We would love this to auto refresh so that the information on display is always current

10 months ago in Insights 0 Backlog

0 VOTE

API endpoint to query Live Dashboard metrics

No description provided

10 months ago in Insights 0 Backlog

2 VOTE

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.

11 months ago in Analytics API - exports / Analytics exports content - fields / Core API 0 Backlog

10 VOTE

CSAT link expiration

Set a duration after which the survey is not accessible

11 months ago in CSAT - Customisation - Survey 1 Backlog

2 VOTE

Comment-triggered transitions for conversation stages

No description provided

11 months ago in Conversation Stages 0 Will not do

3 VOTE

API-triggered transitions for conversation stages

No description provided

11 months ago in Conversation Stages 1 Will not do

7 VOTE

Tag-triggered transitions for conversation stages

No description provided

11 months ago in Conversation Stages 1 Will not do

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