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Compare heatmaps for two teammates

No description provided
over 3 years ago in Investigation features 0 Backlog

Metrics by Teammate groups

No description provided
almost 4 years ago in New metrics 0 Backlog

Active conversations restricted to inbound/outbound

"Active conversations" covers any activity on the conversations. Sometimes people just want conversations with messages.
almost 4 years ago in Existing metrics 0 Backlog

Previous period for all teammates

Compare metrics vs the previous period in the team performance report. This would be very costly to compute.
about 4 years ago in Existing metrics 0 Backlog

Measure number of participants

I would like to see how many people it took to resolve a customer's request to better spot where we can improve our own product or service
over 4 years ago in New metrics 0 Backlog

First and second replies in analytics

number of first responses (not response time, simply volume) by day and channelnumber of second responses (again, only volume) by day and channel on those same threads
over 4 years ago in New metrics 0 Backlog

Measure conversations marked as spam

No description provided
over 4 years ago in New metrics 0 Backlog

Conversation-level exports

No description provided
over 4 years ago in Exports and API 0 Backlog

API endpoint to query Live Dashboard metrics

No description provided
about 1 year ago in Insights 0 Backlog

Analytics connectors: Snowflake

Add a connector to snowflake
almost 3 years ago in Exports and API 0 Backlog