Insights

Showing 263

1 VOTE

Breakdown - time metrics per teammate (without re-filtering the whole report)

Ability to see for a given teammate that 25% of their reply were \<1min, 10% were between 1 and 3 min, etc.

almost 4 years ago in Investigation features 0 Backlog

1 VOTE

Compare heatmaps for two teammates

No description provided

almost 4 years ago in Investigation features 0 Backlog

1 VOTE

Metrics by Teammate groups

No description provided

about 4 years ago in New metrics 0 Backlog

1 VOTE

Active conversations restricted to inbound/outbound

"Active conversations" covers any activity on the conversations. Sometimes people just want conversations with messages.

about 4 years ago in Existing metrics 0 Backlog

1 VOTE

Previous period for all teammates

Compare metrics vs the previous period in the team performance report. This would be very costly to compute.

over 4 years ago in Existing metrics 0 Backlog

1 VOTE

Measure number of participants

I would like to see how many people it took to resolve a customer's request to better spot where we can improve our own product or service

over 4 years ago in New metrics 0 Backlog

1 VOTE

First and second replies in analytics

number of first responses (not response time, simply volume) by day and channelnumber of second responses (again, only volume) by day and channel on those same threads

over 4 years ago in New metrics 0 Backlog

1 VOTE

Measure conversations marked as spam

No description provided

over 4 years ago in New metrics 0 Backlog

0 VOTE

API endpoint to query Live Dashboard metrics

No description provided

about 1 year ago in Insights 0 Backlog

0 VOTE

Analytics connectors: Snowflake

Add a connector to snowflake

about 3 years ago in Exports and API 0 Backlog

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