Insights

Showing 246

1 VOTE

Analytics connector: Mode

Expose Analytics data directly to Mode

over 3 years ago in Exports, API and connectors 0 Backlog

1 VOTE

Add a "select all" option to dropdowns

In exports, when you need to select "all except X,Y,Z" (which is different from "not X,Y,Z"), it would come in handy.

over 3 years ago in Exports, API and connectors 0 Backlog

1 VOTE

CSAT score per message template

Add CSAT satisfaction score to message template report

over 3 years ago in Existing metrics 0 Backlog

1 VOTE

Breakdown - time metrics per teammate (without re-filtering the whole report)

Ability to see for a given teammate that 25% of their reply were \<1min, 10% were between 1 and 3 min, etc.

almost 4 years ago in Investigation features 0 Backlog

1 VOTE

Compare heatmaps for two teammates

No description provided

almost 4 years ago in Investigation features 0 Backlog

1 VOTE

Metrics by Teammate groups

No description provided

about 4 years ago in New metrics 0 Backlog

1 VOTE

Active conversations restricted to inbound/outbound

"Active conversations" covers any activity on the conversations. Sometimes people just want conversations with messages.

about 4 years ago in Existing metrics 0 Backlog

1 VOTE

Previous period for all teammates

Compare metrics vs the previous period in the team performance report. This would be very costly to compute.

over 4 years ago in Existing metrics 0 Backlog

1 VOTE

Measure number of participants

I would like to see how many people it took to resolve a customer's request to better spot where we can improve our own product or service

over 4 years ago in New metrics 0 Backlog

1 VOTE

First and second replies in analytics

number of first responses (not response time, simply volume) by day and channelnumber of second responses (again, only volume) by day and channel on those same threads

over 4 years ago in New metrics 0 Backlog

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