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Tracking the use of email signatures

Being able to track the signatures used by teammates. How often they are used or not used (in favour of another signature)
over 2 years ago in Insights 0 Backlog

Split "Archived without reply" metric between inbound and outbound conversations

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"
over 2 years ago in Insights / Metrics - misc improvements 1 Backlog

Turn off tracking in Sequences

It is not currently possible to turn off tracking in sequences creating unneccessary problems with GDPR.
over 2 years ago in Insights 0 Backlog

Ability to view multiple Teams at once in Analytics

Would allow to see multiple Teams at once without being company admin.
over 2 years ago in Analytics Functionality / Insights 0 Backlog

Scheduled report - ability to choose the columns

No description provided
over 2 years ago in Scheduled Reports 0 Already available

Track all templates used in a conversation

Not only the last one
over 2 years ago in Existing metrics 0 Backlog

Exclude outbound from archive with reply

outbound messages inflates the number for "archived without reply" but this pmetric was meant for inbound use cases
over 2 years ago in Existing metrics 0 Backlog

CSAT: avoid duplicate surveys (e.g from signature and template)

**Problem** Avoid to propose 2 surveys for the same message just because there is a survey in the signature and one in the template for instance
over 2 years ago in CSAT 0 Backlog

Analytics - account filter - filter on "no account"

No description provided
over 2 years ago in Investigation features 0 Backlog

Tag filter - add private tag

Allow to report on private tag (including adding them to Tag filter)
almost 3 years ago in Investigation features 0 Backlog