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Record and count the number of templates used per email, not just the last template used in an email.

Front metrics currently only count the last template used in an email. This means that if multiple templates are used in am email, only one is captured and reported in the metrics. This is not an accurate description of 'template usage' as every t...
over 2 years ago in Existing metrics 0 Backlog

Tracking the use of email signatures

Being able to track the signatures used by teammates. How often they are used or not used (in favour of another signature)
over 2 years ago in Insights 0 Backlog

Split "Archived without reply" metric between inbound and outbound conversations

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"
over 2 years ago in Insights / Metrics - misc improvements 1 Backlog

Turn off tracking in Sequences

It is not currently possible to turn off tracking in sequences creating unneccessary problems with GDPR.
over 2 years ago in Insights 0 Backlog

Ability to view multiple Teams at once in Analytics

Would allow to see multiple Teams at once without being company admin.
over 2 years ago in Analytics Functionality / Insights 0 Backlog

Scheduled report - ability to choose the columns

No description provided
almost 3 years ago in Scheduled Reports 0 Already available

Track all templates used in a conversation

Not only the last one
almost 3 years ago in Existing metrics 0 Backlog

Exclude outbound from archive with reply

outbound messages inflates the number for "archived without reply" but this pmetric was meant for inbound use cases
almost 3 years ago in Existing metrics 0 Backlog

CSAT: avoid duplicate surveys (e.g from signature and template)

**Problem** Avoid to propose 2 surveys for the same message just because there is a survey in the signature and one in the template for instance
almost 3 years ago in CSAT 0 Backlog

Analytics - account filter - filter on "no account"

No description provided
almost 3 years ago in Investigation features 0 Backlog