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Insights

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Deliverability metrics

Bounce/delivery rates for outbound emails. This is linked to outbound use cases (sales, marketing, etc).
about 4 years ago in New metrics 0 Will not do

Analytics to understand which links are most shared in emails to improve help center documentation

Add a native feature to extract URLs from the body of email messages and export them. This is helpful when analyzing inline links distribution to understand what are the most shared links in order to furhter improve help center documentation. Curr...
about 2 years ago in Insights / Knowledge Base 0 Backlog

Time a tag was added

Be able to spot the time and hour when tag are added would be very helpful for tracking/analytics purposes
about 2 years ago in Investigation features 1 Backlog

Analytics dashboard - external screens - Dashboard with open URL

We would like to use analytics as dashboard in our offices. In that case we would need to generate an unique URL that where we can view the dashboard without logging in to Front. Just like Google Datastudio (Looker studio).
about 2 years ago in Insights 0 Backlog

Export analytics via URL

It would be a simpler way to share the reports with colleagues rather than a csv file.
over 4 years ago in Exports and API 0 Already available

Roll up child stats to parent aggregate

Currently stats on the Tags Table display the stats on a tag by tag basis with no rollup. It would be nice to the hierarchy and a rollup metric for the nested tags to help track the full scope of the tag, and its children instead of having to look...
over 4 years ago in Existing metrics 0 Backlog

Increase 200 row limit for customer report

Current limit on Customers Tab is 200 rows in dashboard export / API
over 4 years ago in Existing metrics 0 Backlog

Conversation-level exports

No description provided
over 4 years ago in Exports and API 0 Backlog

SLA Breach details (hours, levels)

Being able to have more information provided about how far your SLA has been breached (such as a percentage or graph) or being able to define different breach 'levels' would provide helpful information to know to what degree the SLA has been breac...
over 2 years ago in New metrics 1 Backlog

Record and count the number of templates used per email, not just the last template used in an email.

Front metrics currently only count the last template used in an email. This means that if multiple templates are used in am email, only one is captured and reported in the metrics. This is not an accurate description of 'template usage' as every t...
over 2 years ago in Existing metrics 0 Backlog