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Non-scalar metrics in API

Tables, line charts etc
over 3 years ago in Exports and API 0 Backlog

CSAT: passing data into a survey

Once passed , the data can be saved as embedded data with the survey response, which can be retrieved on the backend easily. For tagging and reference purposes, if clients track projects on other CRM systems etc
almost 2 years ago in CSAT 0 Backlog

Make message template analytics accessible through API

It'd be helpful to make template usage analytics accessible through an API endpoint. Right now, it's only available through a manual export on the dashboard tab.
almost 2 years ago in Exports and API 0 Backlog

Analytics activity compared to active teammates

As an Team admin, in the team performance report I want to be able to view the messages received and compare this to my active Teammates. I want to do this so that I can staff accordingly and ensure the workload is covered. Right now, I have to sc...
almost 2 years ago in Existing metrics / Workforce management 0 Backlog

a report for email volume by hour

our company operates 24/7 and having a report to capture email volume by hours (beyond 8am - 6pm on the heat map) is helpful for staff and coverage planning
almost 2 years ago in Existing metrics 0 Backlog

Analytics to understand which links are most shared in emails to improve help center documentation

Add a native feature to extract URLs from the body of email messages and export them. This is helpful when analyzing inline links distribution to understand what are the most shared links in order to furhter improve help center documentation. Curr...
almost 2 years ago in Insights / Knowledge Base 0 Backlog

Tables with more than one dimension

For instance: find number of conversations by tag and by inbox
almost 4 years ago in New metrics 0 Backlog

Deliverability metrics

Bounce/delivery rates for outbound emails. This is linked to outbound use cases (sales, marketing, etc).
almost 4 years ago in New metrics 0 Will not do

Time a tag was added

Be able to spot the time and hour when tag are added would be very helpful for tracking/analytics purposes
about 2 years ago in Investigation features 1 Backlog

Analytics dashboard - external screens - Dashboard with open URL

We would like to use analytics as dashboard in our offices. In that case we would need to generate an unique URL that where we can view the dashboard without logging in to Front. Just like Google Datastudio (Looker studio).
about 2 years ago in Insights 0 Backlog