Insights

Number of drafts created by teammate, time in draft before sending etc.

Problem to solve: Currently for a given reporting view, you can only trigger a single schedule export Thus with a single capability for the period But a same user may want to have daily reports for its manager and then a consolidated weekly and mo...

Another feedback regarding the "Export AI Answers history" : could you add a column "is_solved_by_ai", at least in the All conversations option, to see the rate of success ?

See multiple tags through time at once.

Quality of life feature as emails and full usernames don't have duplicates and are stable through time.

The /analytics/exports endpoint is a useful way to get certain information about inboxes, including the content of emails. However to use it for a given inbox the setting "analytics enabled" has to be turned on in for that inbox. This can be done ...

We manage our conversations with our prospects and clients through the tagging system and I would like to be able to see the times our different representatives spend between tags.