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Insights

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CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
7 months ago in CSAT - Customisation - Survey 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
6 months ago in Conversation Stages 0 Backlog

New metric: first reply handle time

In Analytics, measure handle time for first reply only
almost 2 years ago in Analytics - Times 0 Backlog

Multiple CSAT surveys per workspace

No description provided
6 months ago in CSAT 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
6 months ago in CSAT - Customisation - Survey 1 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
over 3 years ago in CSAT - Customisation - survey - scale 3 Backlog

React instantly to CSAT ratings

As a support manager, I need a way to be notified in real time when I receive a CSAT with certain characteristics (score, account...) so that I can react immediately
about 1 month ago in CSAT 1 Backlog

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
about 1 month ago in CSAT metrics and reporting 0 Backlog

Open all conversations of metrics details with a P2+P3 UI

I want to be able to access a list of conversions directly in the inbox, so that I can navigate faster between them and take action on them
about 1 month ago in Analytics - Widgets - timeline 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
4 months ago in Insights 0 Backlog