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    Breakdown of any analytics metric by day/week/month/etc

    Bring more customizability by allowing a simple table-time view
    over 3 years ago in Existing metrics 0 Backlog

    Filter irrelevant tags out of Analytics' tag tables

    The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table
    about 1 year ago in Views and filters 0 Backlog

    Analytics for App Objects

    No description provided
    almost 5 years ago in New metrics 0 Backlog

    Outbound emails opened

    Ability to view how many people have opened a given outbound email in analytics (based on receipt) and associated metrics such as open rate.
    about 3 years ago in New metrics 0 Backlog

    Alerts based on metrics

    My team needs to be notified once a specific tag is used by our customer support team. For example, if we receive 6 "website_issues" tag in one day, this is a critical function for our business and we would like to be notified expeditiously. Can y...
    over 1 year ago in Scheduling and automation / Workflows 0 Backlog

    Analytics connector: Assembled (WFM)

    Direct integration with the WFM tool Assembled
    over 3 years ago in Exports, API and connectors 0 Backlog

    Custom table in Analytics

    Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
    almost 3 years ago in New metrics 0 Backlog

    Satisfaction metric: bad to good ratings

    As a support leader, I want to flag when my team was able to improve the relationship
    about 1 year ago in CSAT 0 Backlog

    Workload report: add 'New workload' and 'Closed workload' metrics

    No description provided
    about 1 year ago in Existing metrics 0 Backlog

    Filter the "assigned by teammate" list by inbox in the live dashboard

    Today, the live dashboard has an "assigned by teammate" widget that shows a teammate's full assignment count across all of Front, even when filtering by a set of inboxes. This can be a misleading number for teams where they separate out inboxes by...
    about 1 year ago in Live dashboard 0 Backlog