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Allow teammate to reply only when assigned

Request for the ability to restrict a user's ability to reply to conversations they are assigned to. This could be implemented as part of Teammate Permissions.
6 months ago in Admin Experience 0 Backlog

Change order of team workspaces

Ability for users to reorder Team workspaces in their sidebar
over 3 years ago in P1 navigation - left pane 1 Backlog

Keyboard shortcut: handle attachments

It would be great if it was possible to add an attachment with a keyboard shortcut.
over 1 year ago in Attachments / Keyboard shortcuts 0 Backlog

Trigger rules when a conversation is split

When moving a message to a new conversation, there is no base rule trigger to automate actions on the new conversation. This idea suggests adding a new item to rule triggers for when a conversation is created from a split.
over 3 years ago in Rule trigger 0 Backlog

Allow multiple contacts to share the same email

Request to allow creation of multiple Contacts in the same Workspace which share the same email. Example use cases: I have a Contact who works for Company X and their subsidiary Company X-Y; they use the same email address for both. I want two con...
over 1 year ago in Contacts 0 Backlog

Better alerting when an email fails to send.

When an email fails to send because of a suppressed or incorrect email, an emailed alert should accompany this. I'm finding the small note in the comment section of the message isn't helpful when using Send & Archive.
over 1 year ago in P3 display / Triage - get to inbox 0 0 Backlog

Ability to pull all the headers of an email

Sometimes, important information—such as links—are included as a value of a custom email header.
11 months ago in Message headers / metadata 0 Backlog

Apply the scope of a filter to the last message of a conversation (e.g before:last-week)

No description provided
11 months ago in Filters 0 Backlog

Pin parent tag and ALL nested tags to sidebar

Context: users migrating from folder-based email systems (Outlook) find it difficult to accept lack of folders. Front's answer is: use tags. However, unless you know that a tag exists, it is often difficult to find them, so users end up creating s...
11 months ago in Tags 0 Backlog

Trigger dynamic object creation when conversation title is changed

Would love to have dynamic objects triggered when I edit a conversation title and add a dynamic object pattern
11 months ago in Dynamic objects 5 Backlog