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Embedded hyperlinks for chatbot messages

Currently it's not possible to include an embedded hyperlink in a chatbot message. Instead, the full URL (e.g., www.google.com) will appear. It would be helpful to be able to insert embedded hyperlinks like this so messages look more professional ...
11 months ago in Chatbots 0 Backlog

Customer portal for ticketing system

We are aware that we have conversation codes. But it would be nice and organized to have an internal ticketing system that queues the incoming emails and provides a ticket number to the customers and a portal our customers could access to track pr...
about 1 year ago in Workflows 0 Backlog

OOO status should allow re-assignment but no new assignments

OOO status to allow conversations that were once assigned to a teammate to be re-assigned, but no new conversations to be assigned.
over 1 year ago in Teammate availability 1 Backlog

New metric: first reply handle time

In Analytics, measure handle time for first reply only
over 1 year ago in Analytics - Times 0 Backlog

Align text and images (right-aligned, left-aligned, center)

No description provided
over 1 year ago in Composer 4 Backlog

Gate/restrict knowledge base visibility by internal teammate groups

The ability to restrict access to view KB content by certain teams or user groups in Front.
8 months ago in Knowledge Base 1 Backlog

AirBnB native channel

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)
8 months ago in New integration requests 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
about 1 year ago in Analytics - Widgets - Heatmap 0 Backlog

Ability to assign a discussion when composing it

Ability to assign a discussion while composing one, instead of having to do it after sending it.
about 1 year ago in Internal discussions 0 Backlog

Display optional calendar invitees as optional on the calendar event

Like in Outlook or Gmail, make Front calendar invites show who's required/optional on calendar invites.
about 1 year ago in Calendar View 0 Backlog