ADD A NEW IDEA

All ideas

Showing 1642 of 1642

Export rules to CSV

Provide an overview off all rules when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
about 1 year ago in Admin Experience 2 Backlog

Ability to tell if a calendar the user is subscribed to is "offline"

When a user schedules on the offline calendar with no success, they don't know that an offline calendar is not actually available. Provide an indication that the calendar they are subscribed to is currently an online shared calendar and not an off...
over 1 year ago in Calendar View 0 Backlog

Ability to open a conversation link in a pop-up window

Instead of having a conversation link open up in the main reading pane with the rest of the UI on the sides (conversation list, folders navigation, etc.), have it open up independently as if we double clicked on an existing conversation and opened...
over 1 year ago in P3 display 0 Backlog

Front Chat on the sidebar in Front

It would be great to have Front Chat as a sidebar tab within Front (similar to how intercom works)
over 1 year ago in Live Chat 0 Backlog

Enhanced custom contact field functionality

When making custom contact fields as a dropdown list, I've found these two functionalities would be super helpful for more customization: It would be great to be able to have a dropdown of pre-selected options as well as a free-text response box i...
4 months ago in Custom fields 0 Backlog

Ability for the chat widget to appear automatically on a website, rather than require a mandatory user click.

No description provided
9 months ago in Live Chat 0 Backlog

Integration with Atriis, Aimendo (Travel Specific)

https://www.atriis.com/ https://tmc2staging.portal.azure-api.net/signup https://aimendo.com/bot_squad Aimendo would work in integration with a tool like Atriis so that: Email comes in from client saying “ I need to travel out on the 18th March to ...
9 months ago in New integration requests 0 Backlog

Allow users to set primary email/phone number for contacts

When a contact has multiple emails (or phone numbers), being able to indicate the primary email/phone.
almost 2 years ago in Contact data model 1 Backlog

Ability to verify chat visitor identity using fields besides email

Currently the Chat SDK allows you to verify chat visitor identity using email only. This would allow you to verify chat visitor identity using other fields like phone number or user ID.
almost 2 years ago in Live Chat 0 Backlog

Linked Conversations support for Discussions

Managers may have an internal discussion about a task list pertaining to an email conversation. Rather than add the task list to the comments of the email conversation, they'd like to create a separate discussion for the task list and link that di...
9 months ago in Core Product Experience / Linked conversations 0 Backlog