All ideas

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Pass custom conversation fields through Front Chat SDK

I'd like to be able to pass custom conversation fields through the Front Chat SDK. Currently it only allows me to pass custom contact fields through. This is problematic because sometimes the fields will be specific to that conversation, and I don...

12 months ago in Live Chat 0 Backlog

7 VOTE

8x8 integration

Front integration with VOIP provider 8x8.

over 1 year ago in New integration requests 0 Backlog

6 VOTE

[context] AI summarize available in discussions

This would be incredibly beneficial to summarize the content of a discussion. I work within a multi-lingual team so it would also be great to summarize and translate a conversation as the current "Summarize with AI" does with email threads

over 1 year ago in AI / AI summary 0 Backlog

10 VOTE

Report on individual tags

No description provided

over 2 years ago in Analytics - Breakdown - Tags 0 Backlog

15 VOTE

Assign through rules even if assignee is Out Of Office

No description provided

over 3 years ago in Assign 0 Backlog

5 VOTE

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.

about 1 year ago in Analytics - Conversation origin and journey 0 Backlog

6 VOTE

Set signature to message template

Tie a signature to a particular message template

over 1 year ago in Message templates / Signatures 0 Backlog

10 VOTE

Shopify inbox/chat channel integration

No description provided

over 2 years ago in New integration requests 2 Backlog

7 VOTE

View reply button on the screen at all times (without needing to scroll for long conversations)

In long messages, you have to scroll up or down to get to the reply button and compose. Request to have the ability to reply at all times from the screen.

over 1 year ago in Core Product Experience 0 Backlog

2 VOTE

Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...

6 months ago in Insights 0 Already available

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