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VOTE
"Move message to a new conversation" rule action
The ability to create a rule to split conversations will be useful for users that utilize the conversation threading option and have some recurrent emails arriving on the same thread for different reasons. Today customers are forced to split those...
2
Launched
4
VOTE
6
VOTE
9
VOTE
Support searching despite differences in phone number formats
Description: I miss results or suggestions if I don't write the phone number exactly how it's written in a conversation, like if I don't use country code (+1) or a specific phone number formatting (123-456-7890 and 1234567890) Request: The request...
1
Launched
6
VOTE
3
VOTE
Don't exclude calendar updates from search results by default
Context: To prevent cluttering the result set of calendar updates, especially when searching a person's conversations, a filter "Exclude calendar updates" is automatically selected. To include calendar updates in the result set, users can un-toggl...
0
Launched
37
VOTE
7
VOTE
Allow agents to choose whether they want to press "Enter" to send Front Chat messages
Currently, Front Chat messages are sent to chat visitors by default when an agent presses "enter" when typing a response. We'd like to allow agents to choose whether "enter" creates a new line or sends the message.
0
Launched
7
VOTE
13
VOTE
Easier and more discoverable search filters
Situation: It's hard to know what filtering capabilities exist. The only ways to know are: By seeing filters' syntax when clicking on a suggestion or a Search Hint or in the advanced query builder and remembering it for future usages. By opening t...
0
Launched