All ideas

Localization in the chat widget to support different languages. Includes text & buttons in the collect customer details step in the chatbot flow, the "Start new conversation" button after the chatbot auto-archives the flow, and more.

Being able to filter contacts & lists in the contacts manager by attributes such as account, source, last updated, name etc.

We have several staff who work Excel reports received via email and those reports are saved afterwards. It would save our team time if they had the ability to right click on attachments and save them as the document type they need, to the location...

It would be great if we could add National Holiday closures as part of our company business hours.

This would be especially useful for creating rules. To create rules you have to grab info from messages (subject, sender info etc) and without the ability to create tabs, you have to constantly go back and forth which can be tedius.

Would help large teams be able to see exactly who is online, especially when the teams all have different starting times and work across the globe.

Users are only able to drag one attachment at a time to a different email, looking for the ability to drag multiple attachments and mirror more so the functionality in Outlook

Ability to cancel & retrieve an email after sending