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Open all conversations of metrics details with a P2+P3 UI

I want to be able to access a list of conversions directly in the inbox, so that I can navigate faster between them and take action on them
9 months ago in Analytics - Widgets - timeline 0 Backlog

Availability status (Available, Out of Office, Do Not Disturb, etc) shown next to assignee name when a conversation is already assigned

When assigning to another Front user, their availability status is listed next to their name in the drop down assignment window. However, there is no availability status shown for the assignee once it has been assigned to them - a coloured circle ...
about 2 years ago in Assigning / Teammate availability 0 Backlog

Duplicate existing Dynamic Object

I have an existing Dynamic Object that I want to duplicate because I want to create many DO with similar configuration with small differences between them. That would be nice to have.
over 1 year ago in Dynamic objects 0 Backlog

Instagram channel — support for creating new outbound conversations

Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.
about 2 years ago in Existing integrations 1 Backlog

API - improve channel fetching (pagination and search)

Paginate GET /channels results, and enable filtering by type
about 2 years ago in Core API 0 Backlog

Having the ability to insert link from composer in Facebook channels

We don't have the ability to insert links from composer in Facebook channels in the same way we have for email. This necessitates customers to add long hyperlinks in their responses with no way to shorten them
9 months ago in Composer 0 Backlog

Improve the visibility of the names of Analytics views when multiple are pinned

No description provided
about 2 years ago in Insights 0 Backlog

Embed Vidyard video links in KB articles

Support for embedded Vidyard videos (alongside YouTube, Vimeo, and Loom) is important as this is a tool the whole company uses. Since Intercom supports embedding Vidyard videos, the Front KB importer failed to retain these videos embedded in artic...
over 1 year ago in Knowledge Base 0 Backlog

Ability to create rules for an inbox delegated to me

Currently, you cannot create rules on a delegated inbox if not an admin. This is because the conversations live in a namespace you do not own.
over 4 years ago in Delegated inboxes 0 Backlog

Teammate availability per inbox/channel

Ability to make teammates available for rule assignment only for specific inboxes or channels.
over 4 years ago in Teammate availability 0 Backlog