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Option to unsubscribe a teammate from an email conversation

Once a conversation is finished, I'd like the option to unsubscribe any teammate who was initially in the conversation. They have no need to see the rest of the emails that go back and forth and may waste time looking at responses that they are a ...
about 1 year ago in Core Product Experience 2 Backlog

Subject line always visible in composer and individual message view

This will make updating subject lines easier.
about 1 year ago in Core Product Experience 1 Backlog

Ability to configure location of the reading pane (main conversation view) to the bottom

Ability to reconfigure location of reading pane from the right to the bottom (similar to options in Outlook)
about 1 year ago in Core Product Experience 0 Backlog

Expose Split Conversation in API

Ability to split a conversation into multiple converastions via API.
about 1 year ago in Core API 0 Backlog

Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.

OOO status should allow re-assignment but no new assignments

OOO status to allow conversations that were once assigned to a teammate to be re-assigned, but no new conversations to be assigned.
about 1 year ago in Teammate availability 1 Backlog

Press enter to submit a new account in Contacts

When you want to create a new account in the Contacts section, or sidebar, you need to click the Create button at the bottom right corner, you cannot simply press the enter key. This is annoying as normally the enter key works and also the button ...
about 1 year ago in Contacts Manager 0 Backlog

Allow a conversation to remain assigned if moved to a different team inbox

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...
about 1 year ago in Core Product Experience 3 Backlog

Ability to disable the Trash icon

Some of our new team members who are probably used to trashing their personal emails tend to do the same with emails in Front instead of archiving them. This poses a problem for us as an important message trail could be lost. Suggestion to remove ...
about 1 year ago in Core Product Experience 1 Backlog

Update Message ID in Plugin SDK context when user selects messages

When the user clicks on different conversations, the context object gets updated and the conversation id gets updated. Currently, if the user clicks on a given message within a conversation, the context object does not get updated. The idea is to ...
about 1 year ago in Developer Platform 0 Backlog