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Hover state for p2

When using the compact view, can we create a hover state similar to in the analytics view?
about 1 year ago in Client Platform 0 Backlog

Ability to remove context links in bulk

I used a test environment of an external system for Context Links while learning how they worked. Even deleting the app doesn't remove the links... I'd like to be able to remove all the dev ones.
about 1 year ago in Developer Platform 0 Backlog

Being able to crop knowledge base cover image

Banner image on knowledge base is part of the KB branding. On every image tested, we struggled with the responsive to get what's important in the image. On attached files, you can have a look on the behavior
7 months ago in Knowledge Base 0 Backlog

Customize location of the conversation list and conversation view

the default (and only) option is to have the list of conversations on the left and the preview on the right. Although you can change the size of the columns, this is not as useful as being able to have a full-width preview all the time without hid...
about 1 year ago in Navigate - find your work 0 Backlog

Remove Participants as an option for the Move Action in rules

We currently have options when moving conversations with a rule for Restricting participants or Keeping them. Having the option to "remove all participants" from a conversation would allow for a conversation to be moved to another inbox "fresh", a...
over 1 year ago in Rule actions 1 Backlog

Give access to calendar functionnality to teams not using Gmail / Office365

Our team has now fully shifted to Front for dealing with email and other contact channel, as well for individual emails than for shared email. Our emails are connected through the forwarding (SMTP) method, we don’t have Office365 or Google Workspa...
7 months ago in Schedule - manage your calendar 0 Backlog

Context Links should contain conversation attributes

Context links are great and we use the time. It would be fantastic if they could be used to transport information from front into the linked system, most critically conversationID or messageID. This could happen via an amended query string or via ...
about 1 year ago in Developer Platform 0 Backlog

Stop reopening mails, just because an out of office notitification is received internally

Prevent a conversation from being reopened just because an out-of-office notification is received internally?
about 1 year ago in Triage - get to inbox 0 / Vacation responders 0 Backlog

Do not override customer contact details with pre-live chat form entries

We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...
over 1 year ago in Front Chat 0 Backlog

Ability to log emails to Hubspot deals, not just contacts

Essentially make it work the exact same as the Gmail HubSpot plugin.
over 1 year ago in Existing integrations 1 Backlog