Systems

Currently large spam boxes in Front are impossible to handle. Front has taken the view that users should not be allowed to mass-delete spam and must select each message (not ctrl-A) but for a spam box with 1000s of messages that isn't practical. T...

See cnv_fd559dv.

The ability to authorise shared O365 channels via an O365 app token instead of going through our current flow which uses delegated permissions via OAUTH. From 0365: Delegated Permissions . Enables your client app to perform operations on behalf of...

We want to authenticate our customers when they create a support ticket on our contact form. The best implementation for this in our organisation would be to have a login-controlled support form page similar to the existing login-controlled KB tha...

Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.

SMS channels require strict compliance rules, including preventing any messages sent to customers if they've opted out. We are able to put customers on a 'do not contact' customer list but we aren't able to ensure that messages are not sent to the...

We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...

Enable sharing word and excel files through a WhatsApp message

We would like to send bulk SMS out using a template that will pull the name in each SMS such as 'Hi Sam' and 'Hi Kate' so the SMS does not copy the name for every recipient.

Ability to see the follower count of a user I’m interacting with on Front app and filter incoming requests by follower count