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Message templates

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Dialpad SMS - Hyperlink in message templates

It would be helpful to keep hyperlinks in message templates when switching to the Dialpad Channel. At the moment hyperlinks and survey's don't work.
11 months ago in Existing integrations / Message templates 0 Backlog

Default template when replying

It would be nice to have the option to add Hi {{recipient.first_name | 'there'}}, automatically in the beginning when replying to an email.
11 months ago in Compose - write efficiently with quality / Message templates 0 Backlog

AI composer in templates

When creating templates, have the AI composer there to help create better templates
12 months ago in AI / Message templates 0 Backlog

Dynamic variable for time-of-day greeting

Sometimes you don't have the customer's name, and you need something more formal than hi or hello. Or perhaps you have the customer's name, but you just want to be more formal than hello [name]. That's why we would like to see a message variable f...
about 1 year ago in Message templates 0 Backlog

Custom variable for due dates

It would be nice to send a task to a client and have the dates due already populated using a variable within an email template. For example, "Please complete this by {{date.2 calendardays}}"
about 1 year ago in Custom fields (smart rules) / Message templates 0 Backlog

Tab Through to Dynamic Message Template Fields

I'd love to have to have the ability to tab through/to fields we need to upate with each email in message templates. Like custom fields that a user can open an email, insert the template, and then tab through to insert the data pertinent to that e...
about 1 year ago in Composer / Message templates 0 Backlog