Skip to Main Content
ADD A NEW IDEA

Message templates

Showing 25

2nd Variable Fallback in Message Templates

In message templates, when using a dynamic variable I can create a fallback variable or text. I would like to have two fallback options, one being another variable, and a second fallback being text.
11 months ago in Message templates 0 Backlog

Dynamic variable for time-of-day greeting

Sometimes you don't have the customer's name, and you need something more formal than hi or hello. Or perhaps you have the customer's name, but you just want to be more formal than hello [name]. That's why we would like to see a message variable f...
11 months ago in Message templates 0 Backlog

Hide message templates

We have many different team members who do not use all of (or any of) our team inboxes, and do not need to see all of our message template folders mixed in with their personal message templates. It slows people down and is annoying to have to scro...
about 1 year ago in Message templates 1 Backlog

Custom variable for due dates

It would be nice to send a task to a client and have the dates due already populated using a variable within an email template. For example, "Please complete this by {{date.2 calendardays}}"
about 1 year ago in Custom fields (smart rules) / Message templates 0 Backlog

Grammarly support in the Message Templates editor

Allow for using Grammarly when creating and editing Message Templates in Settings.
about 1 year ago in Message templates 0 Backlog

Tab Through to Dynamic Message Template Fields

I'd love to have to have the ability to tab through/to fields we need to upate with each email in message templates. Like custom fields that a user can open an email, insert the template, and then tab through to insert the data pertinent to that e...
about 1 year ago in Composer / Message templates 0 Backlog

Ability to duplicate message template

Ability to copy message templates.
about 1 year ago in Message templates 1 Backlog

Include tags in message templates

I'd like to be able to add related tags to the message template as well, so that when I use it within an email reply, the tags are automatically added to the reply (based on the template) and I don't have to spend time doing that separately.
over 1 year ago in Message templates 0 Backlog

Larger template preview when searching

Make the message template pop up larger since UI is small and difficult to read
over 1 year ago in Message templates 0 Backlog

Disable dynamic variables within composer

Remove '{{ }}' function from the composer so it can be used in the email body
over 1 year ago in Message templates 0 Backlog