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Compose - write efficiently with quality

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Support downloading all conversation attachments

Add download all to conversation attachments. Today action is only available for message attachments
about 1 year ago in Attachments / P3 display 0 Backlog

Allow for an editable, clickable button that links to a URL. "click me"

This would be useful when sending emails to customer attempting to drive them to a specific page/landing page.
9 months ago in Composer 0 Backlog

Ability to add href sms link to signature

I wanted to be able to create clickable links in my signature. Was able to create a telephone link <a href="tel:+1xxxxxxxxxx" rel="noopener noreferrer">Call</a>, but not a link for sms <a href="sms:+1xxxxxxxxxx" rel="noopener norefe...
over 1 year ago in Signatures 0 Backlog

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
over 1 year ago in Attachments / Existing integrations 0 Backlog

Automatically capitalize name when using variables

When using message variables (using the {{ shortcut), for example if you write "Hi {{recipient.first_name}}," and the contact name isn't capitalized, then you have to manually update it. Would be great if this variable automatically capitalized th...
9 months ago in Message templates 0 Backlog

Ability to have the Private Inbox Tag Removed from Discussions

To help with organization, it would be nice to have discussions allow a more permanent removal of the private inbox tag when moving the discussion to a another tag. This can help it remain with the tag, as it currently reopens to the Inbox.
about 1 year ago in Internal discussions 0 Backlog

Variable/tag for displaying assigned teammate's name within a message

Many times we answer messages on behalf of our colleagues. In these cases, we manually change the name within the signature into the name of the assigned colleague for who we are answering the e-mail. Front has the option to make signature templat...
over 1 year ago in Core Product Experience / Signatures 0 Backlog

Setting to always show CC line when composing a message

No description provided
about 3 years ago in Message headers / metadata 0 Backlog

Keyboard shortcut: highlighting words

Just convenient.
over 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Confgure where attachments are uploaded from

When adding an attachment, I always have to choose between 'computer' and 'google drive'. I never use Google Drive. It would be nice to be able to configure this. I bet some teams would also love to see Dropbox as an option here. Not me though, I ...
11 months ago in Attachments 0 Backlog