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Core Product Experience

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Filter/restrict templates by channel

Can you filter templates by channel? We're a marketing company that runs newsletter campaigns for our customer portfolio. We leverage a single master inbox, and divide the categorization of communications into separate inboxes. Since there may be ...
over 1 year ago in Core Product Experience 0 Backlog

Custom variable for due dates

It would be nice to send a task to a client and have the dates due already populated using a variable within an email template. For example, "Please complete this by {{date.2 calendardays}}"
over 1 year ago in Custom fields (smart rules) / Message templates 0 Backlog

Tab Through to Dynamic Message Template Fields

I'd love to have to have the ability to tab through/to fields we need to upate with each email in message templates. Like custom fields that a user can open an email, insert the template, and then tab through to insert the data pertinent to that e...
over 1 year ago in Composer / Message templates 0 Backlog

Display "Send Later" Timestamp

Is there a way to see more detailed information when I set a message to "Send Later". I use this feature to set up timed delivery of announcements and reminders. It's not unusual for me to have 4 or 5 messages in the "Drafts" box about the same to...
over 1 year ago in Core Product Experience 0 Backlog

Message-based view option for conversation list

Request for a setting to display each email in the inbox as opposed to display by conversation/thread. If my customer sends multiple emails before I reply, I tend to lose track and forget to reply one of those emails.
over 1 year ago in Core Product Experience 0 Backlog

Ability to archive a conversation in a shared inbox for a single user, rather than the team

Option to archive a conversation from a team inbox for just one user instead of the entire team
over 1 year ago in Core Product Experience 0 Backlog

Ability to set signature for external vs internal domains

Automatically apply a specific signature based on the recipient of a message instead of having to change it manually when drafting.
over 1 year ago in Signatures 1 Backlog

Ability to disable the Trash icon

Some of our new team members who are probably used to trashing their personal emails tend to do the same with emails in Front instead of archiving them. This poses a problem for us as an important message trail could be lost. Suggestion to remove ...
over 1 year ago in Core Product Experience 1 Backlog

Unsubscribe on Snooze

We have multiple instances where our emails are snoozed and when our employees are subscribed to an email they are having it show back up in their inbox which is creating confusion.
over 1 year ago in Snooze 0 Backlog

Ability to send notifications to an alternative email (individual or team) regarding an assigned conversation that never got a reply

Option to have notification emails sent to an alternative email/team email regarding an assigned conversation that never got a reply, either because the assigned contact is out of office or hasn't seen/responded the email + option to customize the...
over 1 year ago in Notifications 0 Backlog