Core Product Experience

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...

This would be useful for someone who wants to add their personal inbox to Front but not count it in the "Main Cumulative Inbox".

Ability to have canned, easily accessible scheduling links that have preset conditions/settings, but can only be scheduled once.

The AI composer features are a great enhancement and would be even more helpful if they were available in the mobile app.

Have a URL in the visitors’ browser bookmarks in order to check every open conversation and not to have to dig between all the emails to check for a link.

Please allow for a setting for new message drafts to be defaulted into the "Drafts Section of Front App" over the Pop Up Window. The Pop Up Window is limiting and means i can not work with Front plugins/integrations etc while writing and sending t...

In the App notification we can't see who sent the email and the whole content of it if it is too big. It would be nice to be able to see this information