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Core Product Experience

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Adding "Create Task" or "Create linked Conversation" as an option to workflows.

Example: When a comment is added by sales, body contains "#quote", if the conversation is in accounting, then create task in inbox accounting. When a comment is added "#redston", if conversation is in production, the create link conversation with ...
about 1 month ago in Core Product Experience / Rule actions 0 Backlog

An option to hide/minimize OOO replies from recipients

Users would like an option to hide/minimize OOO auto-replies from threads to see a clearer history of interactions.
almost 2 years ago in Vacation responders 0 Backlog

Subject line always visible in composer and individual message view

This will make updating subject lines easier.
over 2 years ago in Core Product Experience 5 Backlog

Create & view events from ICS files

No description provided
about 4 years ago in Create New Event 11 Backlog

Tags and message templates - bulk import via CSV

Import tags and message templates via CSV
about 2 years ago in Core Product Experience / Tags 2 Backlog

Move Shared Inboxes to another area

As an admin, I have all the inboxes showing in my sidebar in case someone needs to me to go look at something. I also have an inbox in the workspace I support. I'd like to be able to "pin" or star or somehow move that inbox up so it's easier for m...
almost 2 years ago in Triage - get to inbox 0 4 Backlog

Display email address for failed sent message

When a message sent to a group fails, display which recipients the delivery failed for. Currently this is not displayed in the UI
over 2 years ago in Core Product Experience 4 Backlog

Keep calendar reminder notifications visible until manually dismissed

Make calendar reminders more obvious either visually or with sound.
over 4 years ago in Event notifications 3 Backlog

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.
over 2 years ago in Comments / @ mentions 0 Backlog

Provide analytics visibility into how long a ticket is in open statuses

I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved
about 2 months ago in Core Product Experience / New metrics 0 Backlog