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Core Product Experience

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Define visibility order for tags

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over 4 years ago in Core Product Experience 0 Backlog

moving inboxes or re-assigning save option

Have the ability to press a save button or a apply button when changing the inbox or assignee, so that the user has a chance to enter all internal comments or other additions before it disappears from their view.
5 months ago in Assigning / Core Product Experience 0 Backlog

Ticket status needs to be at workspace or inbox level

so that different teams can have personalised ticket statuses
5 months ago in Ticketing 1 Already available

Waiting tickets - time based rule for return

for tickets to be truly useful you need to be able to select a return time to the inbox if unresolved -similar to Snooze. Also comments and replies should move it back to Assigned
5 months ago in Ticketing 1 Backlog

Pin message to top of a conversation

No description provided
almost 2 years ago in Collaborate - work together seamlessly / Core Product Experience 1 Backlog

Disable dynamic variables within composer

Remove '{{ }}' function from the composer so it can be used in the email body
almost 3 years ago in Message templates 1 Backlog

Allow in-text image to display in calendar

While sending out calendar invites, some of our users would include all information in a poster. When receiving the invite like this, the posters are usually properly displayed. However, in the calendar section, the image can not be loaded, and pe...
almost 2 years ago in Calendar View 1 Backlog

Forwarded messages from Front viewable in the Sent

We have rules that FWD to another email address, but you can't see that FWD in the sent items inbox.
over 1 year ago in Core Product Experience / Rule actions 3 Backlog

duplicate conversations

where i can find a conversation in another inbox that I don't have access to - i need to have the ability to duplicate the conversation to my inbox
5 months ago in Core Product Experience 1 Backlog

Utilise Ticket Statuses in Company Rules

Ticket Statuses currently cannot be used as conditions or actions in Company Rules - they can only be used in Workspace Rules. This means the rules need to be duplicated for every workspace to apply to all inboxes. This is a time-consuming, manual...
5 months ago in Ticketing 0 Backlog