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Core Product Experience

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Ability to set the default composer size

Have the ability to set a default box size when replying or composing messages.
almost 2 years ago in Core Product Experience 0 Backlog

Forwarded messages from Front viewable in the Sent

We have rules that FWD to another email address, but you can't see that FWD in the sent items inbox.
12 months ago in Core Product Experience / Rule actions 3 Backlog

Drag & drop an email as an attachment into a draft

Option to grab an existing e-mail communication and drop it into another one as attachment.
over 2 years ago in Attachments 0 Backlog

Sort conversation list by received/imported timestamp rather than sent timestamp

Front today displays conversations in order of when they were sent, not received or imported in the product. This is a suggestion to offer sorting by received timestamp instead of sent.
over 1 year ago in P2 display - conversation list 0 Backlog

Increase the Merge conversation message limit - 100 is too low

Merging conversations is my favorite Front feature and we use it extensively. We've recently come up against the 100 message limit (15 people on an email chain and 4 support engineers can hit 100 messages VERY quickly). 100 Message merge limit has...
over 1 year ago in Merge / privacy leaks / threading 0 Backlog

Dynamic image in signatures

Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...
over 1 year ago in Custom fields / Signatures 0 Backlog

Saved Search / view

The ability to save searches so you don't have to type them out each time.
over 1 year ago in Core Product Experience / Search 0 Backlog

Use AI to create dynamic message templates from a base template.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
6 months ago in Message templates 0 Backlog

UNATTENDED FORCE OUT OF OFFICE

When a user forgets to sign off, or gets pulled away from their desk for "X" amount of time, the system makes the user "OUT OF OFFICE" and no longer allows ruled assignments. This would benefit us outside of the scheduling function. Often we have ...
9 months ago in Core Product Experience 1 Backlog

Disable smart merge for individual inboxes

No description provided
about 2 years ago in Merge / privacy leaks / threading 2 Backlog