My votes: Core Product Experience
Sort by:
Trending
Filter by:
Status
Showing 669 of 2077
4
VOTE
1
VOTE
Assign conversation in personal inbox moves under "assigned to me"
When assigning a conversation in a personal inbox to myself, the conversation disappears, it moves under "assigned to me". This feels very confusing. I would expect the conversation to be visible in both places like it does for shared inboxes. Can...
0
Backlog
1
VOTE
Expand visible comment length in email notification
When an agent leaves a private comment on a ticket, and that agent has enabled email notifications, they receive a truncated version of the comment by email, it only shows the first 200 characters and the agent needs to see more information.
0
Backlog
1
VOTE
3
VOTE
4
VOTE
4
VOTE
Auto-switch email signatures for newly composed and reply emails
Hello, I'm able to set multiple email signatures and swap easily between them, where I have one for newly composed emails and one for reply emails, but it would be useful if new and reply emails could automatically detect when to use these two opt...
0
Backlog
4
VOTE
Ability to tell if a calendar the user is subscribed to is "offline"
When a user schedules on the offline calendar with no success, they don't know that an offline calendar is not actually available. Provide an indication that the calendar they are subscribed to is currently an online shared calendar and not an off...
0
Backlog
4
VOTE
Ability to open a conversation link in a pop-up window
Instead of having a conversation link open up in the main reading pane with the rest of the UI on the sides (conversation list, folders navigation, etc.), have it open up independently as if we double clicked on an existing conversation and opened...
0
Backlog
1
VOTE