Front Chat

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Display available teammates in Chat Widget

When a site visitor opens the chat widget, display the avatars of the available teammates assigned to the chat channel. As an example, there may be 4 or 5 teammates that handle chat messages from one client. When that client opens the chat widget,...

3 months ago in Front Chat / Live Chat 0 Backlog

1 VOTE

API to start new chat at anytime

Create an API where we can opt to show the "Start new conversation" button at all times on the modal. Would love to have the start new chat button always appear right above the footer so the user can start a new chat anytime, in an intuitive manne...

4 months ago in Front Chat 3 Backlog

1 VOTE

Front Chat-in-KB identified users

We'd like the ability to authenticate users in Front's KB, so we know who is asking for help if they initiate a chat within the KB and we can automatically verify chat visitor identity using the Front Chat SDK.

6 months ago in Front Chat / Knowledge Base 0 Backlog

1 VOTE

Dynamic sizing for Front Chat composer

When responding to Front Chat messages, the draft window at the bottom of the screen doesn't get bigger to show the whole message, so you have to scroll on the side to read it all, other interactions i.e. emails, the window will get bigger until i...

7 months ago in Composer / Front Chat 0 Backlog

1 VOTE

See chat guest's site navigation history

We used a different chat app before and used to be able to see the navigation history of the guest we were chatting with, it was really helpful to understand what the guest was looking at at and what other pages he had visited before

7 months ago in Front Chat 0 Backlog

1 VOTE

Smaller Chat icon on mobile experience

Adapt the size on the chat widget launcher to be smaller on mobile phones. Now it's quite large and takes up little bit too much space.

11 months ago in Front Chat / Live Chat 0 Backlog

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