Only notify me when a new chat conversation begins, not for each message
Currently I am notified every time a chat message comes in, which means I get a ton of notifications all the time. I'd prefer to only be notified when a new chat conversation comes in (once I know there's a new chat conversation, I tend to stay on...
It would be helpful to have the ability to natively directly screen-share and video conference in Front Chat without our customers having to leave the chat widget and/or download an external application.
Play and send audio messages directly within the chat interface
When our customers send audio messages, they are received as downloadable files, rather than allowing us the option to play them directly within the chat interface, as is standard in WhatsApp. Also, the file opens in a new tab rather than staying ...
Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.
Display online status of chat agents in chat widget
Ability to show chat visitors which support agents are currently online and also the average response time like Intercom does. Would also be helpful to display a message "The team will reply in [xx] hours" if no one is online.
Would love to be able to customize the chat widget launcher icon that appears on our webpage for chat. For example, would be great to be able to replace this with a company icon.
Make chat window smaller when browser is not on full screen mode
When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...
Front locks down chats to the customer after 6 hours, but not to the agent. The agent can still send messages to the customer and the customer cannot reply. This should not be allowed or alert the agent that the customer cannot reply to the messag...