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Live Chat

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Front Chat availability indicators for volume and wait time

Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)
over 3 years ago in Live Chat 1 Backlog

Customize sound (volume and type) of notification

No description provided
about 3 years ago in Desktop / Live Chat / Notifications 0 Backlog

Alert agent when chat can no longer be replied to

Front locks down chats to the customer after 6 hours, but not to the agent. The agent can still send messages to the customer and the customer cannot reply. This should not be allowed or alert the agent that the customer cannot reply to the messag...
10 months ago in Live Chat 0 Backlog

Multi language chatbot

Possibilty to detect user's browser language and adjust chatbot flow accordingly
10 months ago in Chatbots 0 Backlog

Increase the character limit for Front Chat

The limit is set to 2000 characters currently, it would be nice if this could be increased to avoid needing to send multiple messages or direct the customer to another form of communication i.e. email when dealing with a more complex inquiry.
10 months ago in Live Chat 0 Backlog

Customizing Chat Widget Launcher Icon

Would love to be able to customize the chat widget launcher icon that appears on our webpage for chat. For example, would be great to be able to replace this with a company icon.
over 1 year ago in Live Chat 0 Backlog

Ability for the chat widget to appear automatically on a website, rather than require a mandatory user click.

No description provided
7 months ago in Live Chat 0 Backlog

Native co-browsing in Front Chat

It would be helpful to have the ability to natively directly screen-share and video conference in Front Chat without our customers having to leave the chat widget and/or download an external application.
about 1 year ago in Live Chat 0 Backlog

Use existing message templates in chatbot flow

We already have live chat message templates that address commonly asked inquiries. We'd like to be able to use them directly in the chatbot flow instead of having to replicate them manually.
about 1 year ago in Chatbots 0 Backlog

Make chat window smaller when browser is not on full screen mode

When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...
over 1 year ago in Live Chat 0 Already available