Only having the option to select offline hours for live chat creates a myriad of support problems for small teams juggling multiple jobs and the ability to simply turn it on/off with a single click would significantly improve the functionality.
Pass custom conversation fields through Front Chat SDK
I'd like to be able to pass custom conversation fields through the Front Chat SDK. Currently it only allows me to pass custom contact fields through. This is problematic because sometimes the fields will be specific to that conversation, and I don...
Set chatbot hours and/or conditionally split chatbot responses based on hours
At a high level we would like to be able to only have our chatbot run in Off Hours and have our support representatives handle all live conversation during business hours. So part 1 of the request: be able to set the chatbot to only turn on during...
Home page and News pages built into the Front Chat widget for proactive messaging
We love Front but find the chatbot lacks some nice features that Intercom has with the chatbot. We would love to see the Front chatbox be upgraded to allow proactive messaging/information to be shared. We would use this to share news about our lat...
Front locks down chats to the customer after 6 hours, but not to the agent. The agent can still send messages to the customer and the customer cannot reply. This should not be allowed or alert the agent that the customer cannot reply to the messag...