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Live Chat

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Trigger chatbot with tag

It would be great if we can trigger a chatbot flow when a tag is added to a chat conversation.
over 1 year ago in Chatbots / Live Chat 0 Backlog

Track user's web client information (OS, device) when they write in via Front Chat

No description provided
almost 3 years ago in Live Chat 0 Backlog

Chatbots: Update chatbot transcript UI

Is it possible to update the chatbot transcript so it shows chat bubbles instead of a thread with all the chatbot history? It's better to show maybe 20 of the last messages with chat bubbles.
over 1 year ago in Live Chat 0 Backlog

Smaller Chat icon on mobile experience

Adapt the size on the chat widget launcher to be smaller on mobile phones. Now it's quite large and takes up little bit too much space.
over 1 year ago in Front Chat / Live Chat 0 Backlog

Show all anonymous user's names as 'Visitor'

When a customer reaches out and is not verified (is not logged in), a random name appears on the chat. We would like these these chats to come in with users' name as 'Visitor'.
over 1 year ago in Live Chat 0 Backlog

Ability to customise all Chat windows (colour, size etc)

At the moment only the launcher and the header colours can be changed, but in an age where most websites use loads of white areas it would be great if the chat window background colour or the notification 'toast' can be customised to a different c...
over 1 year ago in Live Chat 0 Backlog

Customize the timezone for the Front Chat "notify me" email - currently there is a hard-coded timezone

No description provided
over 3 years ago in Live Chat 0 Backlog