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Existing integrations

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Ability to add multiple attachments to a WhatsApp conversation

No description provided
8 months ago in Existing integrations 0 Backlog

Allow user to disable email notifications for failed Hubspot / Salesforce contact sync

While there has been a sync error, for us it's not the end of the world. Therefore if there are some sync errors we really don't need the daily notification email warning us.
8 months ago in Existing integrations 0 Backlog

Google Drive — support picking files from shared team drive

No description provided
about 3 years ago in Existing integrations 0 Backlog

Asana Integration Option to Suppress Reopen on Task Completion

For some workflows, it is more desirable to keep conversations closed after task completion.
9 months ago in Existing integrations 0 Backlog

Salesforce integration — ability to log emails to Cases

No description provided
about 1 year ago in Existing integrations 0 Backlog

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
about 1 year ago in Attachments / Existing integrations 0 Backlog

Dialpad Call Logs channel — make logs more descriptive

Dialpad call logs do not capture direction of the call (inbound vs. outbound). Additionally, outbound calls of duration 0 sec (e.g. a dialpad user dials someone and hangs up without speaking or leaving a voicemail) is categorized as a "Missed" cal...
about 1 year ago in Existing integrations 1 Backlog

Talkdesk Integration - Add Answering Agent to Call Logging

As of now the data we're bringing in from Talkdesk isn't extremely useful to our customers as it does not specify who may have answered the phone. Other telephony integrations we have expose this information so our customers can create rules to ro...
11 months ago in Existing integrations 0 Backlog

Support syncing non-email messages to Hubspot and Salesforce with "send to" rules

Bcc's and rule actions can already be used to log emails to Hubspot and Salesforce, but not other kinds of messages (e.g. SMS messages).
about 1 year ago in Existing integrations 0 Backlog

Enable Conversation Splitting for Custom Channels

My company uses SMS for ~90% of our customer conversations. Today, the only way to utilize Front with a single phone number that customers can both call and text is through Dialpad (maybe Aircall as well, not sure). It turns out conversation split...
about 1 year ago in Existing integrations 0 Backlog