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Existing integrations

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Instagram - add link to DM conversation or user profile on Instagram

There are some features of Instagram DMs that can’t be used from Front (certain types of attachments, stickers, etc.). Additionally, message history is not currently imported in this integration. For these reasons, it’s sometimes necessary to view...
about 1 year ago in Existing integrations / Other channels 1 Backlog

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
almost 2 years ago in Attachments / Existing integrations 0 Backlog

Shopify - edit fields within the integration

The abiliity to update fields in the Shopify integration without the need to swtich to the Shopify interface.
12 months ago in Existing integrations 1 Backlog

Log emails from Front to Gainsight

Similar to how the Salesforce and Hubspot rules work
almost 2 years ago in Existing integrations 0 Backlog

Salesforce integration — ability to log emails to Cases

No description provided
about 2 years ago in Existing integrations 0 Backlog

Asana Integration Option to Suppress Reopen on Task Completion

For some workflows, it is more desirable to keep conversations closed after task completion.
over 1 year ago in Existing integrations 0 Backlog

Hide Button for Facebook comments

We need the possibility to hide facebook comments inside of front. Just add a "hide comment" button.
over 1 year ago in Existing integrations 0 Backlog

Mention or tag users in social media posts

Allow Front users to mention people when posting responding to comments on Instagram, Facebook, and other social media channels. From customer: Our primary goal is to increase engagement directly on the posts. Shifting conversations to DMs would s...
about 1 year ago in Existing integrations 0 Backlog

Salesforce Plugin: Support "Log as email"

Right now the native Salesforce sidebar plugin supports a "Create Task" feature. It would be helpful to also include a "Log Message as Email" feature to allow my team to log specific messages to Salesforce as Emails via the plugin (rather than as ...
10 months ago in Existing integrations 0 Backlog

Full two-way Twilio SMS sync

As mentioned in the How to set up a Twilio SMS inbox in Front help center article, outbound Twilio SMS messages send from a source other than Front (like a third-party integration, or the Twilio API) will only sync to Front after an inbound reply ...
about 1 year ago in Existing integrations / Twilio 0 Backlog