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Partner Integrations

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Allow auto-installed apps to be disabled

Certain applications (e.g. those with only a channel type) appear "enabled" in the app store and have no way to disable them. This makes it hard to understand what external services have access to Front data. There should be a way to remove these ...
8 months ago in Partner Integrations 0 Backlog

Full two-way Twilio SMS sync

As mentioned in the How to set up a Twilio SMS inbox in Front help center article, outbound Twilio SMS messages send from a source other than Front (like a third-party integration, or the Twilio API) will only sync to Front after an inbound reply ...
over 1 year ago in Existing integrations / Twilio 0 Backlog

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
almost 2 years ago in Attachments / Existing integrations 0 Backlog

Docusign integration

No description provided
almost 3 years ago in New integration requests 1 Backlog

Instagram - add link to DM conversation or user profile on Instagram

There are some features of Instagram DMs that can’t be used from Front (certain types of attachments, stickers, etc.). Additionally, message history is not currently imported in this integration. For these reasons, it’s sometimes necessary to view...
over 1 year ago in Existing integrations / Other channels 1 Backlog

OneDrive Integration

No description provided
about 4 years ago in New integration requests 0 Backlog

TikTok channel integration

No description provided
almost 4 years ago in New integration requests 4 Backlog

Log emails from Front to Gainsight

Similar to how the Salesforce and Hubspot rules work
about 2 years ago in Existing integrations 0 Backlog

Salesforce integration — ability to log emails to Cases

No description provided
about 2 years ago in Existing integrations 0 Backlog

Shopify - edit fields within the integration

The abiliity to update fields in the Shopify integration without the need to swtich to the Shopify interface.
about 1 year ago in Existing integrations 1 Backlog