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Merge conversation using API

No description provided
8 months ago in Core API 0 Backlog

Adding responses to Reviews and Q&As to to Google Business feature.

On top of responding to messages on GMB, the Google Business feature should explore adding reviews and Q&As as channels. The ability for our team to respond directly to all correspondences from Google users in one place would be invaluable.
8 months ago in Existing integrations 1 Backlog

Hide custom apps from users

When a custom app is being developed and tested, I want to hide it from normal users (visible to admins only).
8 months ago in Developer Platform 0 Backlog

Allow user to customize what messages are logged to Salesforce

I'd like to curate what emails are logged to salesforce. For example, we don't want to log internal only messages or calendar updates.
8 months ago in Existing integrations 1 Backlog

Enforce SFDC picklist dependencies

Picklist Dependencies aren’t enforced (the fields show all options rather than those controlled by Record Type or the applicable ones based on the options selected in other fields) – high priority for data quality.
8 months ago in Existing integrations 0 Backlog

Thread Dialpad SMS & Phone Calls from same Contacts

No description provided
8 months ago in Existing integrations 0 Backlog

Live Chat, partner/custom channels: Ability to reply to message

It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...
8 months ago in Channel API / Live Chat / Other channels 0 Backlog

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
9 months ago in Attachments / Existing integrations 0 Backlog

Instagram channel — support for creating new outbound conversations

Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.
10 months ago in Existing integrations 1 Backlog

Differentiate Trash and Spam statuses when using API (both are "deleted")

Trash emails are email that us (humans) deleted, but the Spam emails are emails that were deleted automatically in Gmail (in our case) and, when brought to Front, were automatically moved to Spam. However that spam classification does not always w...
10 months ago in Developer Platform 0 Backlog