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Allow OAuth clients to request additional permission scopes

When external applications request Front API access through OAuth2, they are limited to the "shared resources" scope, which grants access to API resources belonging to shared workspaces. This idea suggests expanding the available scopes that a use...
over 3 years ago in Core API 2 Backlog

Save files to Google Drive

No description provided
over 3 years ago in Existing integrations 1 Backlog

Allow users to easily track dynamic objects

As a user, I want to be able to track activity for a particular dynamic object. I need to be able to quickly access all conversations associated with a dynamic object, and be aware of when new conversations come in. Tags are a great example of how...
10 months ago in Dynamic objects 0 Backlog

KnowBe4 integration

No description provided
about 3 years ago in New integration requests 2 Backlog

Shopify - edit fields within the integration

The abiliity to update fields in the Shopify integration without the need to swtich to the Shopify interface.
5 months ago in Existing integrations 0 Backlog

Jira Service Desk integration

https://www.atlassian.com/software/helpdesk-software
over 1 year ago in New integration requests 2 Backlog

Show message sent failures in Dialpad channel

When using Front to send SMS through Dialpad, sometimes customers will provide landline phone numbers instead which result in delivery failures. There is no clear way to get alerted when sending fails.
5 months ago in Existing integrations / SMS 0 Backlog

Allow WhatsApp templates to be sent via API

Users are unable to send WhatsApp templates via the API. Proposed solution is to map the body parameter to an existing WhatsApp template, and send the template if there is a match
8 months ago in Existing integrations / WhatsApp 1 Backlog

Send existing message in draft state via API

Customer requesting the ability to send an existing draft via API. They are requesting the ability to provide a message ID of the draft in a response that will initiate the sending of the message.
8 months ago in Core API 1 Backlog

Full two-way Twilio SMS sync

As mentioned in the How to set up a Twilio SMS inbox in Front help center article, outbound Twilio SMS messages send from a source other than Front (like a third-party integration, or the Twilio API) will only sync to Front after an inbound reply ...
8 months ago in Existing integrations / Twilio 0 Backlog